Complaints and Objections

  • We will handle work-related matters fairly in accordance with the resolution of objections and complaints, and strive to prevent recurrence.
  • You can submit a complaint or objection using the ‘Application for Complaint and Objection’ form at the bottom.
  • After submission, you will receive a prompt response from the person in charge to resolve your complaint.

Complaint and Objection Procedure

  • Objection

    Complaints and objections from customers/stakeholders regarding certification services

  • Receipt review, cause investigation

    Notification of receipt and feasibility study

  • Establishment of countermeasures

    Notification of establishment of countermeasures and treatment plan

  • Action

    Complaint resolution

  • Reply to processing results

    Notification of processing result (within 7 days from the date of receipt)

  • Customer satisfaction

    Satisfaction Survey on Complaint and Objection Handling

Application for Complaint and Objection